kcjh82
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Please can someone help me, there was a renewal offer in my virgin media account which I accepted with the promise of not losing anything! Roll forward to today and I receive an email stating I now have netflix with ads... I can see i am not the first person this has happened to, I complained on webchat today under reference C-1112241361 and have just received an email alluding to the fact my complaint has been resolved but no resolution offered. Why do you offer customers things which are clearly no longer available? I have spent time on the phone and on webchat which is painful at times and still no further forward, really considering cancelling everything but I fear that may not go as planned either!456Views0likes2Comments