JSpeedjunkie
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Re: Need to order WiFi Pod but frustrated by Virgin Media's lack of Customer Service
I had issue with WiFi blackspot. Ran the VM connect app, and it failed to. Identify no WiFi. I went around in circles for a while too! I then phoned 0345 454 1111 and selected the option for technical support. Spoke to a person and explained my situation. After a few questions and tests to highlight the issue, I insisted on a WiFi pod. They checked I had WiFi max and said no problem we will ship you 1. So, one WiFi pod is being shipped. I can get 2 more. So will phone again if I need more. Hope you can get another WiFi pod by calling them and insisting on a 3rd pod 👍🏾 TC3.4KViews1like1Comment