Julie121981
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Package price not honest
Hi All Renewed my package in August and agreed a package price of £76 inclusive of sky sports and tnt sports. Since august I have been consistently charged £94, after lots of complaining I was told that I could have this for £43. But each month I was still getting charged £94! I have chat records and a voice recording confirming this. I sent the chat records to the complaints team and they emailed me saying that they would do sky sports and broadband for £43 via email. When I got back in touch to see if they had missed the tnt sports off I was told this was all a mistake and I would be charged the full £94!!! This was their final resolve!! The manager from customer complaints said that his colleagues had misled me and all I can do is with take £174 to keep me quiet or go to the ombudsman. The customer service has been diabolical!!! I have been told so many prices and think it has been resolved just to go back to square one. I’m now at a loss and will have to go to the ombudsman, has anyone had any experience of this? I am being seriously affected by the whole saga and don’t know where to turn!!!
