MartinR76
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Re: Received email "We’ve identified you as being an additional My Virgin Media account user" but main accoun
Hi Kath. Thanks for replying. Sorry, perhaps I wasn't clear. I don't have an additional email account, AFAIK the only email account linked to my broadband service is my gmail one, I don't think I ever had a Virgin email account as I was originally a Blueyonder customer which was taken over by Virgin. My old blueyonder email hasn't worked for decades. If the only way I can log into my broadband account to manage it is via a Virgin email address, perhaps you could PM me and let me know what you think it is? When I rang customer support yesterday the only emajl account they could see was my gmail one. Thanks Martin3.7KViews0likes2CommentsRe: Received email "We’ve identified you as being an additional My Virgin Media account user" but main accoun
I had exactly the same thing yesterday. I called customer support and they didn't seem to have any idea what it was about and couldn't even find a trace of the email I'd been sent. The account they emailed is the only one I use to manage my account online, so if it gets deleted it is going to be monumentally inconvenient! I did have a Blueyonder account decades ago, but that doesn't even seem to work any more. I'd really be very grateful if Virgin don't delete the one and only account I use. Martin3.8KViews0likes5Comments