ClaireBear83
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Re: Virgin not honouring contract price
Thank you for replying. Do you know if I am likely to have a formal complaint acknowledged? I have copies of chats and all the emails. I'm aware it's not a massive amount of money but situations are difficult and they are so blatant about it. Told I had no proof of my current contract price as they only have the summary before it was discounted. I have the contract in front of me!1.1KViews0likes3CommentsVirgin not honouring contract price
Hi everyone I understand this seems to be a recurring problem but can anyone offer advice on what to do when virgin point blankly refuse to honour the contract they sent to me? The current contract they are refusing to honour is the contract negotiated to sort out the problem of them not honouring the previous contract! Phone calls and chats are getting me nowhere with the only solutions offered being a more expensive contract with a better bundle or a poorer quality bundle for the same price. On the last chat I openly asked if they were going to continue taking £54 a month when the contract states it should be £46 with the discounts and he said yes. Also said I could use the complaints form but I know from my son who worked for them for long enough that these are never answered. Apologies for long winded post but I'm on my last nerve! ThanksSolved1.1KViews1like5Comments