Donna1984
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Engineer coming today but confused about Pre-installation.
So I’ve been with Virgin for Broadband, only, for a couple years. However this was in my ex partners name and we split up recently but my wi-fi is currently still connected as it runs out at the end of this month. So I have now set it up again as a new contract so need a new router and what not. I was informed I couldn’t just be sent the router to set up myself but needed an engineer to install. On my virgin app it says pre-installation works need doing as I haven’t had Virgin before when I currently have it. It’s gives a little timeline on my app that pre-installation works should have been done yesterday but this hasn’t been ticked. I still don’t understand why they would need doing and not even sure if the engineer would be coming today. Can anyone help with this?783Views0likes2Comments