mojo_working
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Leaving Virgin Media after over 20 years.
Well after over 20 years with ntlworld then Virgin I'm finally leaving. After numerous hour long failed attempts to agree a new contract via telesales and chat lines we're nearing the end of the 30 day termination period. I've been emailed a contract by a telesales agent which on scrutiny contained no service details of the broadband/TV/telephone package on; nevertheless the agent said I should accept this because told me all I needed to know over the phone! A 'please stay with us' email contract offer was made some weeks later via a link which could not open the contract details and which suggested I therefore contacted the chatline; said chat line staff said they could not activate the email offer. You could not make it up. As said by many others, customer focus and service is at the bottom of the Virgin Media list of priorities. I suspect VM must be loosing customers at a rate of knots. Will VM still exist in a year's time?Solved2.2KViews4likes7Comments