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Mervynhancock · 19-08-2023

Thanks to the helpful Forum team I have resolved one problem with my security camera which wouldn't operate due to poor WiFi reception. It took me quite a while to get Virgin to honour its promised WiFi in every room but after several messages on the...

Mervynhancock · 11-08-2023

Hello, I am back again and still trying to get my WiFi up to the necessary speed to operate my two security cameras. After 30 years with VM I had my contract changed to Volt, issued with an O2 sim which I really didn't need, promised the much acclaim...

Mervynhancock · 29-07-2023

VIRGIN PROMISE - WiFi in every room or free mesh pods or £100 off your bill!!ACTUAL - Try to contact a VM customer services operator in another continent, be advised to change to the wonderful VOLT contract, get an O2 sim you dont need, then everythi...

Mervynhancock · 13-07-2023

I have no WiFi in two rooms and my security cameras wont operate. I contacted Virgin and an operator called Amil changed me over to Volt and promised me three mesh pods free of charge as I have been with Virgin for over 25 years. My contract was chan...

Mervynhancock · 30-01-2022

I have tried to explain to Virgin customer service that an increase in my bill of £24 to almost £100 a month is not within my budget. I have been with Virgin since 1986 and am now 74 and living on a pension. One adviser told me that she could reduce ...

Mervynhancock · 31-07-2023

The 30 day wait is more than an obstacle, it is ridiculous. VM consistently sends emails boasting that their WiFi will reach every room in the house (mine is only a three bed, end of terrace) or they will provide mesh pods or give you £100 off your b...

Mervynhancock · 27-07-2023

EXACTLY the same as me ! Put on the new super duper Volt contract, promised Mesh pods, fobbed off and still waiting. Apparently it takes VM 30 days to think about things before taking any action. During that time they have had the cheek to send me TH...

Mervynhancock · 22-07-2023

JOINED VIRGIN MEDIA SOMEWHERE AROUND 1995PREVIOUS CONTRACT DUE TO END IN JULY 2024NEW VOLT CONTRACT DUE TO END IN AUGUST 2024VIRGIN SAYS THEY GUARANTEE A WIFI SIGNAL IN EVERY ROOM - I HAVEN'T GOT A SIGNAL IN EVERY ROOMI NEED MESH PODS OR £100 OFF MY ...

Mervynhancock · 21-07-2023

Absolutely impossible to get any sense out of Virgin. I have received two emails in the past week boasting about their minimum WiFi speeds , claiming to refund £100 if you dont come up to speed, and claiming to issue free pods to improve service. Thr...

Mervynhancock · 19-07-2023

No I have the same package, tv, broadband and telephone, with an additional sim card for the O2 mobile which I was told came with the changeover to Volt.

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WiFi Pods

WiFi promise

WiFi Promise - what a joke

Very poor WIFI in one of my bedrooms.

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Re: Very poor WIFI in one of my bedrooms.

Re: Very poor WIFI in one of my bedrooms.

Re: Very poor WIFI in one of my bedrooms.