kelvinkhsum
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Re: About initial setup fee
I initially applied it online, but it is not successful, as my landlord still use the same address using VM boardband, then I called many times for customer services, finally redirect me to your sales team, your sales help to to register, and said all installation fee will be waived, I have your Sales name and contact number, I can give you privately thru DM if necessary.3.8KViews0likes1CommentRe: About initial setup fee
>The following shows in the first bill ---- First month's package: £26.50 Your services were installed on 2 November, so that is the day your charges start. We finalised this bill on 6 November, so your 'First month's package' includes all standard monthly costs from activation up until this bill, through to the remainder of your first calendar month of service. Other charges & credits: £35.00 As this is your first bill, it may include charges for service installation and activation. These are one-off charges and won't appear next month. >But in the deal, it mention like this, which do not mention the installation fee: ---- Based on your installation date and new Virgin Media services, we estimate your first bill will be: £53.00* Your first month's charge will start from when you activate your service on 30th November 2023. You will receive your first bill on 29th December, it will include your first calendar month of service from activation, plus your month in advance.3.9KViews0likes3Comments