Acxyle
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Re: Waiting for previous owners service to be disconnected?
Hi man, I have the same issue. I just moved into my new flat one week ago. Virgin Media told me the same thing when I tried to place an order. That is, my address is activate, and looks like I'm not the service owner. So I can not place any order unless the ongoing service has been cancelled. I think mine is worse because you already have an account and I don't have one. Because I'm new to Virgin Media I must order a new SuperHub first then I can have my account. They also told me they would try to contact the previous tenant to verify that, but I queried that because no response after one week. They did not ask me to provide documents to prove I'm the current of this address. I want to send them documents to prove that I'm living here but I don't know how. I also tried to find and get in touch with the previous tenant via letting agent and student communities. However, not been any progress, until now. I hope to know any updates from you about this so perhaps your experience may help me. Wishes to you and anyone who encountered a similar problem, except those irresponsible tenants2.8KViews0likes2Comments