Just adding that this has been resolved (sort of). We got very lucky and there was an access port in the pavement near the break so the engineer was able to dig out the other end of the severed cable and patch it.He didn’t seem to care that it meant ...

I also really wouldn't want to go after the company who did the fences as we have a really good relationship with them and I wouldn't want to put them off doing work for us in the future. Besides, I don't consider that they did anything wrong. We sho...

Apologies for any confusion on the thread, my neighbours cable is absolutely fine. We made sure it was protected because we thought it was our cable (as we hadn't realised both ours and our neighbours cables ran underneath our garden). Our cable is t...

Thanks, would there be a charge beyond the £25 call out fee if new cables need to be installed? I'm fairly certain they won't be able to just fix it because one end of the cable is inaccessible under the pavement and now blocked by one of the new fen...

We had some the turf removed in and a fence put up in our front garden this weekend and we discovered that our broadband cables are really shallowly buried (less than an inch under the soil) and not in any kind of armouring, so when the workers for t...