Nicwjc
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Re: Loss of Email - F010762348
Dear Virgin, I have joined this Virgin 'community' in the hope that Virgin is itself part of the community and it is not just a device to divert users from seeking advice directly from the provider. Many of us that have lost our historic emails are in real difficulties over this - and it is clear form other posts that this will be apparent to you. We have had only two vague email explanations in two weeks. As any supplier would, you owe the following to your users: 1. An explanation as to why the emails were lost. 2. An honest assessment as to whether they can be restored. 3. If they can, then when. 4. If they cannot, then please say so, so that users can consider the avenues of ombudsman, ICO or other recourse. 5. Most of all you owe users communication and, whatever else has happened, the lack of this has been inexcusable, but this does not mean that you should not change tack at this late stage and provide timely honest updates to users on a regular basis (the cut and paste 'we are working though the night' means nothing after 14 nights) and I ask here that you do so. In this vein: Where are my emails; will I get them back; and if so when? N1.5KViews3likes1Comment