nobbyh
Tuning in
Joined 2 years ago
User Profile
User Widgets
Contributions
Re: Still no Netflix!
I have had a similar issue. I moved house and as a result my existing Virgin contract (and account nbr) was changed but Netflix weren't told. The original contract (previous house) ended and Netflix cancelled my account saying the Virgin contract had ended. Seven weeks later, Virgin still haven't managed to fix it and Netflix have cancelled the account without payment from Virgin who I am still paying! I've contacted support by phone and chat 11 times and been lied to and made promises that are never kept. Complaints, IT tickets and escalations to supervisors and the concern team are not followed up and I have lost all trust that they ever will be. It is shocking customer service for a £100 a month subscription having been a customer for 30 years (NTL before Virgin). Losing Netflix is a first-world problem obviously but some simple honesty and respect for the customer would go a long way. If I wanted to add Netflix to my account and pay for a new service it would have been resolved in a day, instead they are charging for a service that they are not providing. And still they ask me to refer them to my friends and family ..434Views0likes0Comments