domdomegg
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Re: Unable to register - getting errors
Thanks for your response. I checked the password meets the requirements and I am still unable to register for MyVM. I called up customer services today, who first guided me through the process again and we got stuck at the same point. They then tried to create the account from their side with a password they chose and also were unable to. The agent esclated to their manager who also was unable to create the account. I was told it had been referred to an internal technical team as a fault in the MyVM system.951Views0likes0CommentsUnable to register - getting errors
I'm also hitting this problem when attempting to register for a Virgin Media account. More details: - Occurs at the address https://www.virginmedia.com/my-virgin-media/register/create-password - Under the hood, this appears to be making a POST request to https://api.vmo2digital.co.uk/cpx/account/update-credentials, which fails with the error `There was an unexpected error` - The UI only displays the error message `Sorry, there was a problem registering that password. Please choose a different one.` - The provided password meets the shown requirements, and is set to the same value in both fields - Clearing cache or using a different browser does not appear to help. From the API response, this appears to be a server error on Virgin's end. Would appreciate a DM from Virgin Media staff about this if possible.1.1KViews0likes3Comments