Hi,Unfortunately this issue was never resolved for me. Virgin complaints team eventually said that it was because I was on the Essential Broadband Plus package and that Disney excluded people on this package for fear they wouldn't pay! I'm not sure w...
Hi Ayisha,Thanks for your reply. Yes I did speak with someone but no, they were unable to help me. I have an outstanding IT ticket from 18 May which no one can give me an update on. Is there any way you can add a link to this forum to my account? As ...
Hi Ayisha,I think the fault, error messages and solution have been well documented on this forum post. But the issue is I can't add a Disney plus subscription. When I try to activate on my virgin media and click on "Finish setting up Disney +" I get ...
Hi,I have been having this same issue adding subscriptions for around a month now. Numerous calls always having to start from scratch. I don't understand why this isn't logged as a common issue so people with the same problem can be helped more easil...
