Just got my bill which included a £25 call out fee. This was for an additional TV box as part of an upgrade. Tried to cancel the additional TV point but was told the monthly bill would increase by £40per month as it was outside the “deal”As I had no ...

Just negotiated a new package and equipment arrived today.All set up great but it included an additional 360 TV but  we don't have another Virgin connection in the house so cant connect it.The salesman on the phone was difficult to understand and I a...