I'm currently experiencing a frustrating experience with a complaint I raised regarding cancelling a virgin media contract. Virgin media website https://www.virginmedia.com/help/cancel-virgin-media says I can cancel by post. As I had 5 accounts t...
Hi, It was proof of posting and I sent a very clear letter to their Sunderland office address which is on the website, stating all the accounts and explicitly stating I want to cancel. Not only do they state they didn't receive the letter as they c...
I would switch supplier. I have been going through a painful experience trying to cancel and let's just say they refuse to accept a letter that I sent to the address on their website and I have proof of posting. It's a mix of incompetence, bad pro...
Are Virgin Media tone deaf. I have an open complaint which they raised on 13 April 2023. I have communicated with them on the same day and then regularly since then (about 7 times) and I have not had one response back. I've provided all the info...
