tajindersohal
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Re: Virgin media just won't cancel my contract!!
My recommendation is sit tight and wait for them to contact you. Do make sure you raise a complaint and get a complaint number. If it doesn’t get resolved in 8 weeks you can go to the ombudsman (ofcom) to mediate. Don’t waste time speaking to anyone that isn’t directly handling your complaint as they can only read scripts and aren’t able to think laterally and help customers.2.1KViews1like0CommentsRe: Virgin media just won't cancel my contract!!
I’m just posted a very similar situation. It’s very deliberate to keep your business and then very cynical to make it painful when you decide to cancel. This isn’t just an incompetent staff member not doing their job, this is a strategy from the very top to improve their bottom line. Ultimately this won’t work in the long term as customers matter to any business so I’ve decided to take my business elsewhere.6.3KViews5likes0Comments