Same here - my phone was disconnected (without my say so), it's now working again after I had a new contract set up but in the process my original phone number is no longer valid - anyone at Virgin Media if I need to contact BT to see if I can get my...
What concerns me is how many people might have been affected and had their phone line disconnected if they've had a genuine valid reason why they haven't been able to respond to VM, such as illness for example.
Replying to topic:Sadly the same thing has happened to me. I had been away and hadn't managed to respond to the communications about the fibre network switch over straight away. I did eventually manage to get through to someone at VM to arrange the...
