Please can anyone help? My 86 year old father has been trying to cancel his service with Virgin Media for months, they have literally reduced him to tears and he is now hundreds of pounds out of pocket, and still they will not let him out.
Well I did check and it wasn’t sent recorded but can easily be sent again, they are supposed to acknowledge receipt within 48 hours I think. I also found out they are going to take another payment today despite all the upset they have already caused ...
Thanks VMUser1812. Good point about not cancelling the DD, I didn’t know that and if it had been me I might have cancelled it and fallen foul of that. I believe compensation was requested in the letter, but I’m not sure about the postage method, I’ll...
Hi David_Bn, they collected his equipment last Friday as scheduled. My brother-in-law has written a letter to request a refund of the money VM have taken since he first tried to cancel his service. He did not want to cancel his DD before it was offi...
Thanks David_Bn, I have replied to your PM with the requested details. I would really appreciate it if you can help, my father has been quite upset with all of thiS
