Virgin Media Virgin Media Community

kievlyanochka · 10-04-2023

HiI have placed the order, received a few emails from Virgin and been advised to download the Virgin app. I'm trying to sign up but it doesn't recognise my email. Should I wait until my broadband is connected? How can I track my order? When I should...

kievlyanochka · 10-04-2023

Hi all,After many years of avoiding Virgin (I don't have strong reasons), I have decided to try  Virgin services.I have signed up for broadband 250 and expect a fibre connection to be set up soon. Strangely enough, the box has been connected to my h...

kievlyanochka · 10-04-2023

I have managed to register, it wasn't a technical issue, it was rather UX (user experience) related one. The option to signup was discretely positioned on the page which makes me confused with regards to the next step.Also, the website uses quite a l...

kievlyanochka · 10-04-2023

Thanks, I will take your advise on board. @goslow wrote:have the reassurance that your own new installation, and that of your neighbours, will not be adversely affected by any off-spec materials.I wonder why my connection will affect my neighbours, s...

kievlyanochka · 10-04-2023

@goslow wrote:You could perhaps install conduit under your floor with a draw rope to allow the VM tech to pull the cable through from the omnibox outside to your cabinet.Already did it, though after the box has been installed in a different location,...

kievlyanochka · 10-04-2023

Will the Virgin installation engineer run cable under the floor to my cabinet area (under the stairs) or will they drill through the brick in a place they will find easy for themselves? Can I run the cable myself to have the esthetic finish?

kievlyanochka · 10-04-2023

ThanksIt's sad, I did expect a fibre cable. Anyway, we put the cable in conduit to protect it from our future gardening work and fixed properly box to the wall.

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