EddyFiss
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Re: Passkey for Desktop
Hi Sabrina I'm back again. I've been shut out altogether now by VM's insistence that I must have either Android, or a security key. There is no option to enter my passkey and it looks as if I can't use my password either. The other sites I use, provide the little dialog box that says "enter passkey." I understand the need for security and the benefits to us of the checks that ensure our identity is safe, but this is a step too far and is effectively locking me out. (and, hopefully, everyone else who tries to get my account by stealth.) Can you possibly influence someone to add that facility, please. It is a safe way of protecting access and can only go wrong if someone steals my desktop. My mobile phone is limited to making and receiving calls. I'm sure there will be at least three of your customers who will need to buy new devices when Win 10 moves out. Help, please. :-)12Views0likes1CommentRe: Passkey for Desktop
Hi Sabrina I don't like to be difficult or argue, because I'm speaking from a position of ignorance. I've been using passkeys for about a year now and my Win 11 laptop's relationship with VM is happy one. But, now, with a stranger in my house in the form of the new desktop, it seems VM does not trust it (and neither do I yet until I get familiar with it). As I said earlier, the other sites I use were able to do it by putting up the dialogue box with a space in which to type the passkey. Given that, I "get in" instantly. I've been tempted many times to change my Hello pin and put the same key back in, but I believe I will be chucked out unceremoniously. I'll keep trying to sort it, but if VM would allow a bit of typing instead of assuming we all live on Yubikey things, I for one will be glad. I imagine there will be a big increase in this query when other machines are replaced. Thank you for your help so far - there's not much help from other sources. I even tried AI, but it gave a daft answer. :-)9Views0likes0CommentsRe: Passkey for Desktop
Hi John I understand that, thanks. I have a new Win 11 desktop which I bought to replace my Win 10 one, because that will eventually not be supported. It's the new desktop where I'm having the difficulty. I can live without using the passkey for VM, but I'd like to go back to using the passkey. I did get into my VM account via the email link, and I see that it is recorded that I am on passwordless and am using a passkey. I don't want to mess about with that yet, if VM can add in the little dialogue box that allows (did allow) me to manually enter my passkey. Sorry to nag, but I can't think of any other way to get around this.22Views0likes1CommentRe: Passkey for Desktop
Hi Everyone I had to come back! I overlooked the fact that I was still logged in. Sorry! I've set up my other accounts with the original passkey, but I just can't get into VM with it. It is the same key I've been using for months on sites, including VM. The way it worked was for a dialogue box to appear on the screen, which included the option of entering a passkey. Before that was the choice of email and passwords, with another line saying something like 'try another way.' That last bit brought up the passkey dialoogue and worked fine. With VM that doesn't happen. It gives the dialogue box with choices for android etc, but 'trying the other way' sends me an email link. That gets me into my account and my email. In my account I am able to edit my passkeys, but I end up getting the email link, so I gave in then. Is it possible for VM to include the box into which I can simply enter the passkey.25Views0likes1CommentRe: Passkey for Desktop
Hi Robert and everyone. That did it !!!! :-) :-) And to think I've been struggling all day with it! I found the setting that said " only allow Hello for sign in for Microsoft account on this device" turned it off, although it inferred that security would be weakened. However, I changed the setting to "allow all" and was immediately able to log in to me VM email. Thanks everyone. I can now go away rejoicing :-)37Views0likes0CommentsRe: Passkey for Desktop
Hi goslow Thanks for your reply and sorry for being vague. The "slot" I raved about is where VM and Google offer the choice for entering passkeys. They only show Android and "Yubikey" but I don't have either of those. It then goes to the other sign option where it sends a link to my other email and that works ok - I can log in that way.44Views0likes0CommentsRe: Passkey for Desktop
Hi Adduxi I thought that was the case, because that is what I've been doing when I had the old desktop. I was offered the Hello pin and did that successfully. I have been able to do the same passkey now with MS 365 and Amazon, because they both showed the option to take one. I want to continue to use the same passkey on the new one for other sites that already recognise that one. It is safe enough because I've destroyed the old desktop drive. I have again used the same passkey/pin to start up the new desktop and as I said above, it is ok for those two websites. The "slot" I raved about is where VM and Google don't offer the choice. They only show Android and "Yubikey" but I don't have either of those. I think I've only got one choice now and that is to go for changing the pin number via my settings on Win 11 by re-entering the one already in use. I'm afraid to chance that, in case I'm told that the number already exists. I'm sorry I didn't say this clearly, but if it needs more, please ask. Thanks for helping this far.33Views0likes0CommentsPasskey for Desktop
I've just installed a new Win 11 desktop. I set the passkey and it works fine with MS 365 and Amazon. However, it doesn't when I sign in to my VM email because that only gives choices for Android or a Security key. I haven't got either of those and I just need to enter the key into the same usual slot that other sites use. I can log in by "playing dumb" and then receive a verification link from my other email. Has anyone any ideas please?140Views0likes13CommentsRe:
Thank you Graham :-) I wasn't getting that button when going for the "Managing Your Account" so was stuck. Before I read this, and just after logging in again, I chose the Broadband Networking and Wi Fi area and there it was - nice purple button. Then back again and I found the general advisory message about logging in difficulties and below that, the button again., So that was all good, thanks. The other bit of advice on changing to passwords is well received, thank you again, and I've noted that for future reference. Fortunately, my bank has followed the same process, which makes things easier to follow. Cheers13Views0likes0Comments(no subject)
Sorry to butt in here, but I've got lost -- again. I wanted to start a new conversation or post, but here I am .... There was once a button/link to "start a new conversation," but I can never find it now I have a passkey for my VM account and email. It's the same, because it is the device that recognised as the means of getting in. To complete my education, I tried to log in by using my passwords, but I was sent on a long journey of "try another way." So, how can I log in if I have to get a new windows 11 computer. It's not clever to use the same key on different devices. Other sites still give the option to go back to the password for the account. I'd be grateful for any help, even though I may have come here through the wrong door. Cheers43Views0likes2Comments