New customer - been paying and up and running for half a week. No o2 sim card arrived which is part of the package and one of the benefits that made me sign up for Virgin. Not great!
situation now resolved - I must have spent over 2 hours of my work time speaking to different people at 02. I really, really struggled to understand the vast majority of the people I spoke to and they didn’t comprehend the problem either. Not been a ...
Hi - the sim didn’t work as no account attached to it so completely stuck still. Have sent o2 a msg on social media but no response 3 days later. When i call them they have no knowledge of who i am or an account. It is so frustrating. I am 3 weeks in...
I rang 02 customer care directly and they had no record or me as a customer despite me filling this info out when i took out the Virgin contract and told me to contact Virgin. I went back to Virgin and was passed back to O2. They are now sending out ...
