FedUpperson
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Re: M63 code
And now I have a new bill for my monthly fee as £99.50 when it was clearly negotiated at £91 and reconfirmed again In further correspondence. Can this get any worse? I am so fed up I feel like throwing it all in I have proverbially done 10 rounds and you have all but knocked me out, well done VirginMedia you have won! FedUpperson signing out815Views0likes0CommentsRe: M63 code
Many thanks for your informative message although disappointing that I could not record or use catch-up facilities but if that is not deemed loss of service by Virgin media so be it. What I have got cause for concern is being charged for a 360 box which I did not negotiate or receive under the terms of my new contract and think that I should not have been charged for this. Since I could not get anyone to go through my bill with me I am uncertain of all the other breakdown of charges but will have to take my chance with that. if you could look into the 360 box charge that would be extremely helpful. Thank you FedUpperson ps how did you know who I was??1.6KViews0likes3CommentsRe: M63 code
Well……….. it didn’t take long did it 😡🤬🤯. Got an email to say that my bill would be readjusted to compensate I guess for lack of full service over the last 6 weeks and hours on phone and chatbot and what have they done taken twice the money out which would reflect normal payments. Please do not tease me with what appears to me as a semblance of good customer service and then take it away. Never mind 17 months of contract left and counting I wonder what I will be doing then! Not sure I have the energy again to try and sort this one out. Beyond FedUpperson 😥1.7KViews0likes5CommentsRe: M63 code
Hurrah sorted! 5stars to the latest member of the team who identified the problem, reassured me as to what and why it had happened and sorted it 👏👏👏👏👏 But I cannot exclude all the the other Virgin Media staff who have tried their best to help and have helped in sorting this issue out, so thank you to them too. Was it worth the effort, well I consider myself fortunate to be able to afford the package I have so like in life, we all deserve to have the level of service that we pay for, but do not take it for granted. Could it have been sorted earlier and more efficiently than this, only Virgin Media can look into that, but I hope that my experience will hopefully make someone look at the system, not the people and see if things could maybe have been done differently. Over to you Virgin Media. Not so FedUpperson signing off for the moment. 🤞for the next 18 months!1.8KViews1like8CommentsRe: M63 code
Insult onto injury just got a backdated bill of £237.29 and service still not fully up and running. I try to stay positive in my life and sort things out rather than give up but I can see how big corporations don’t care about the little person and the way they treat them. Sorry but really am a fed up person now. I won’t say anything more because I have spoken to a lot of people who, in their own way have tried to be helpful but somehow it just hasn’t worked. 🙁🤐😞🥲🥲🥲🥲🥲1.9KViews0likes9Comments- 4.4KViews0likes13Comments
