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tonyB747 · 08-03-2023

Hi,I've a mobile SIM packaged from Virgin Media (broadband), used by my daughter. My (known) symptoms are:No internet connection on 4G/3G with good signal in London (on WiFi its fine)Can't SMS the settings number i.e. "text ALL to 789922" (get error ...

tonyB747

That does sound eerily similar to my problem ... maybe someone from the Forum Team can check whether your SIM is also only "mostly" activated Good luck!T

tonyB747 · 11-03-2023

Problem is resolved.For those who need closure: turns out the SIM wasn't activated due to some kind of hiccup. A previous SIM on the same number was stolen, and this was the replacement - which either wasn't activated by me/my daughter (no idea if th...

tonyB747 · 09-03-2023

@Molly_T wrote:Thank you for getting back to us! Apologies that this is happening. I will send you a PM to confirm a few account details and offer further support. You can find the PM in the top right corner of the page in your Inbox.  We can then r...

tonyB747 · 09-03-2023

Thanks for the additional checks, @enlli !No joy on 3G either. The O2 status page indicates it can get busy in my area, i.e. a data slowdown - but basic connectivity should be fine (and ofc isn't).Cheers, T

tonyB747 · 09-03-2023

Morning,I've confirmed that it is indeed a Virgin branded SIM, hope that helps. EDIT: Just installed the SIM from my daughter's Pixel 4a into my Pixel 6 and had the same problem... no internet connection on mobile (4G).T

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