I am having issues in contacting VM regarding my mums account due to the fibre switch over she just has phone and tv package no broadband ,   I have an account at the same address and looking for help in merging the two accounts together , I phoned t...

How do I speak with some at Virgin media regarding my mum's account ?  we have received notification that the land line is being switched over to fibre however she does not have broadband,  I also have an account at the same address and would like to...