Batman44
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Re: Price Increase 2023
Hi Team, Yes I understand that generic response as posted with the notification emails sent out to everyone, CPI + 3% is the genral increase as with other in the industry not 33%! I was expecting around £3-4 extra but no, greed seems to be the order here, and the same excuses about investment is always used, that should not be on the back of loyal customers. Any possible pay increase I get does not even cover my water bill increase let alone anything else and my person and household expenditure already has been reduced to the minimum. I entered into a contract in good faith, that mean I promise to pay the said amount for 18 months, I kept my part of the deal but Virgin Media contracts work only one way, you have the right to increase whatever you want and lump it or like it or leave, until 2024 that is when it changes, this increase is more than my Council Tax, and Rent Increase for the next 12 months! really? Fortunately Grain are laying cable in my area so I hopefully will have a choice soon, but as it happens I did speak on the phone to retentions, I think it was them on the "thinking about leaving option". They informed my that they can apply a discount of £9 to my account to cover the increase for the duration of the contract so i am not out of pocket when it hits, would or is this correct? It seems to have been applied but I dont want to be in a situation when 30 days have passed and that discount is removed so I pay the extra £9 on my bill with no option to leave. It has not altered my contract or a new contract. Its a sad time when trustworthyness in your business practises are questioned, especially to a longtime loyal customer who still has an NTL email account active, and Freeflow before that! I thank you for your comment, and I do hope you can confirm my question about the discount, I have the name,date,time of the conversation. Regards2KViews1like0CommentsRe: Price Increase 2023
I left in sept 22 and gave notice to quit, retentions office contacted a week later offering a new Broadband and Volt 02 deal at £27 for broadband and £16 for 2 sims. I have a printout of the contract saying £27pm for 18 months, O2 are separate contracts on this deal, not read the small print yet but 33% is scandalous thats broadband for £36, yuet they offer the same currently at £29 on the website and large package deal at £29! The email is so confusing, £9 increase, does it mean from May 23 or May 24? it's not a discount deal from my old contract but a completely new offer not even 5 months in!2.1KViews0likes4CommentsPrice Increase 2023
I have a fixed price broadband package of £27pm + volt deal. 1 Broadband package 200m x 2 O2 volt sims, i pay £27pm for the broadband and £16pm to O2 for the sims. The contract started in Sept 2023 for 18 months so March 24 it expires. Today like many received notice of the price increase of £9pm. This is a 33% increase! not even 5 months into the contract, I shall be cancelling.2.1KViews1like7Comments