Jubarju
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Re: RENEWAL is impossible
I think the point is people want to do it in a way that suits them, ie through a simple link or online, rather than always have to call and go through the selling spiel! Personally I am able to multitask and use online, finding time to call during working hours isn’t as easy1.2KViews1like0CommentsRe: RENEWAL is impossible
I am having this same issue, it’s the second time the email has been sent to me. The first time I contacted customer service via chat…..should be simple but it’s a QR to contact them, on the screen of the phone I want to use to talk to them!! Why?!!! when I finally did get to chat to somebody they said “it’s because your contract is ending you got the email” I know this, what I was trying to tell them is it doesn’t work!!!! All I want to do is re contract if it’s a good deal or leave if it isn’t. Trying to contact customer service online isn’t intuitive and it’s really making me question how much a customer is valued if they have to jump through hoops.1.1KViews2likes0Comments