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jiffybloke · 26-02-2023

Hello. My virgin connect app cannot find my hub 5. I have switched it off several times to reset it and it will still not find it. I also get bad pixalisation when watching TV, I have tried resetting the TV 360 box and it still does it. Any suggestio...

jiffybloke · 25-02-2023

Hello. I am now connected up with all my services and I still can't access my new account on any of the virgin apps. It still only logs me into my old account and says I'm disconnected. Any help would be appreciatedThankyou

jiffybloke · 14-02-2023

Hello. I used to be a member of virgin but I left and then came back. Now when I try to access the apps and account I can only log into my old account because the email is the same. Does anybody know how I can log into my new account please ?

jiffybloke · 01-06-2023

It resolved itself after a bit of time. Took a couple of weeks

jiffybloke · 27-02-2023

Hello. That advice was excellent for getting into the hub info but I wanted to be able to use the connect app to try to see if I had any blackspots on my WiFi around the home but I can't try it because I can't get the app to connect to the hub.Thanky...

jiffybloke · 27-02-2023

Hello,Tried all of the advice and phone still can't find hubthanks

jiffybloke · 14-02-2023

Hello. Have tried many different times in many different ways but I can't get the account number changed. I am at the same address with all the same details. We left virgin for a couple of weeks after 24yrs and then had to start again as a new custom...

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