paddingtonbear9
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Re: Cancellation
Hi Ashleigh, My disconnection date was yesterday 23 April. I have physically disconnected the router about 10 days ago and have not used it since then, so I cannot say definitely whether the service is still running. I received an email confirming the disconnection date when it was booked and another email about returning equipment. However, my bill still appears as current, running 12 April -11 May, payment due is 1 May, the payment is much higher than it should be (and that was agreed with the advisor who booked the disconnection).569Views0likes1CommentRe: Cancellation
Hi Carley, Unfortunately, there has been an issue with my disconnection: the team failed to provide the final bill and issued a current bill (without a discount) instead which I am apparently expected to pay. The customer support team were not helpful over the live chat and I am wondering whether you could be able to have a look at it. Please, could you send me a private message for further support? Thank you.583Views0likes3Comments