After filing one complaint and getting a derisory reply I replied that this was not a resolutionHeard nothing Filed another complaint complaining about no response to first oneEventually someone rang me and was unable to provide a resolution agreed t...
It is increasingly obvious to me that retentions and live chat are telling customers that their new contracts will have no price increases during the life of the contract then sending out a new contract where this is contradicted. I have.written back...
Just had my complaint back from Virgin Media. Response does not address any of the points I have raised, in fact I think it is a standard reply sent to all. Anyone else getting the same treatment?
having completely failed to get an answer to why my bill was going up by 17.3% rather than the quoted 13.8% (guess min price rise is £12) I negiotated new contract with higher speed broadband for 2.25 less than my old one. I have been told by two vir...
that unfortunately will not meet the promise not to increase payments for the life of the contract. This would still leave me liable for an inspecified increase in April 2024
my issue is as stated in my complaint that I was told through live chat and then again by retentions that my new contract would have no price rises during the life of the contract and getting a contract which stated the opposite. I have requested a s...
I have raised issue with a complaint which generated s reply which did not address any of my complaints and indeed suggested that the complaint had not been read having lost any sort of trust with VM there is no way I would speak to anyone again. Al...
