gwilson6838
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Virgin Price Increases
Considering leaving Virgin Media because of price increases and change to terms and conditions. Been informed my package which is currently £69.25 for 24 months with £10 discount for the first 18 months will be increasing by £12. I understood price increase was 13.8%. When I phoned disconnections I was told it was 14.9%. Virgin are asking me for an increase of 17.3% based on my package price without discounts but are unable to explain why this is. If they cannot explain how can I have confidence in future price increases when I will have no option of cancelling my contract if I do not like the increase they are charging. In order to gauge possible price increases I looked at their minimum prices for new customers. They offer a higher broadband than I currently have with Essential TV channels for 29.99 going up to 65.00 after 18 months. They also offer one with a higher broadband with 190+ channels for 39.99 going up to 91.00 after 18 months. With this £26 price difference I was considering reducing the current package that I have with only the essential channels rather than the 190+ that I currently have. I was told by the disconnections that both packages were the same price?? Obviously Virgin like people to upgrade but not downgrade Thinking about changing broadband and looking for other TV options like Sky Stream any advice would be useful3KViews0likes0Comments