Can I get my upstairs Tivo box swapped for a 360, and the software download for horizon software downloaded to the downstairs V6 for free? Can this be done at all does the Tivo need to be faulty? Can it be self install? If there are connection charge...

What on earth is wrong with VM customer service. Why do VM send emails explicitly stating one thing. Only to be told something different over the phone. We had an email on the 16th last Thursday saying you need to order new hub for delivery and that ...

Hi, we received a letter stating that we need a new superhub. We only have a superhub 2. So 3 or above is obviously needed. That's fine. But I don't understand why VM think we need a technician visit. Maybe the person we spoke to earlier today misund...