I’ve just called to speak to multiple advisors, eventually got to a manager who seemed helpful but wasn’t able to actually tell me what was going on or how to fix it, told me to send a photo of the letter to WhatsApp help, but doubt they can do anyth...

Did you manage to get this sorted? I’m having the exact same issue as you, ex employee, received a letter saying I’d have permanent mates rates after 60 days, called customer service and they can’t tell me anything