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since ‎10-01-2023

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I’ve been waiting for 7 months for an email.  When I complained, and after many calls, they have reduced my bill by Netflix basic subscription.  
I have Netflix as part of my contract sine October  2022 but none of the links I’ve been sent work.  I’ve contacted Customer Services many times and no one can tell me why or what the solution is.  Can anyone help?
Unable to activate Netflix inclusive since November 2022.  Received 2 links neither of which work.  Spent 50mins on phone to Virgin with no conclusion 
We have a free Netflix standard subscription as part of our package. When trying to sign into the app on the tv it’s asks to choose a subscription and says we will be billed? We have followed the activation link but still get this. Any ideas? Thanks