What a waste of time that was . Due to be disconnected on 4th Feb so thought will give VM one more chance to come up with something suitable ...............Despite saying I no longer want the TV & phone part of my complete package (only the broadband...

I cancelled my contract on 5th Jan (after 5 straight hours of continued crap from Virgin on WhatsApp) and was told it would end on 4th Feb. I haven't received any 'official' email or notification apart from the WhatsApp message on the 5th Jan. Should...

How long after you cancel your package can you rejoin as a new customer as VM have no interest in changing current package so I have cancelled it 

Just taken me 5 hours on online chat to have my contract cancelled . I originally just wanted to reduce my package but the service I have received today has been abysmal so I decided to cancel instead. Been a loyal customer for nearly 30 years but ca...