ContributionsMost RecentMost LikesSolutionsRe: You can't use that password could someone possibly resend a new link to me please as the last one I got sent did not work and I still can’t get into my account. I emailed back but had no reply. Thanks Re: You can't use that password I’m still no further forward. I was in contact via messages through here and an IT person was going to sort the issue out but now it won’t let me enter a password even though it’s saying now my email is registered and it won’t let me get a password reminder or reset it either. Could someone please message me again regarding this please Re: You can't use that password Good morning. I have had virgin installed now for a month nearly and still unable to set up an account. Could someone please do this manually for me from the virgin team as I’m due a bill out soon and would like to see amounts etc Re: You can't use that password Hi. I am having the same issues. Have tried everything. I joined today and had booked in for my services to be connected next week but I’ve now had an email to say this has had to be changed and will now be in January. I need to go onto an account to change the date but every password I’ve tried is not working. Not a great start, first my date gets changed and is over a month away and now I can’t get an account to change said date. Could someone please look into this?