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since ‎23-11-2022

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 HiI am trying to use virgin connect to pause devices but the app does not recognise our broadband, I am gettting this message:
I’ve just moved over the virgin landline through my modem and can’t get voicemail to work. Have called 1571 and run through the process several times but the voicemail won’t activate. Can anyone advise please? Thanks 
I have downloaded the Virgin Media app and signed in using my usual details. The app is telling me I have no broadband, etc, mobile etc although we are signed up with all of these on our account. Any advice appreciated, thanks.
Hii have been on the phone to virgin 3 times about our landline and still have no adapter and no working phone. When I signed up to move onto a virgin landline initially, they arranged the transfer over the phone but did not send an adapter or explai...