I’ve just moved over the virgin landline through my modem and can’t get voicemail to work. Have called 1571 and run through the process several times but the voicemail won’t activate. Can anyone advise please? Thanks
I have downloaded the Virgin Media app and signed in using my usual details. The app is telling me I have no broadband, etc, mobile etc although we are signed up with all of these on our account. Any advice appreciated, thanks.
Hii have been on the phone to virgin 3 times about our landline and still have no adapter and no working phone. When I signed up to move onto a virgin landline initially, they arranged the transfer over the phone but did not send an adapter or explai...
Hi ZachI have tried this and it has made no difference. The error message seems to suggest that it is recognising my account as secondary rather than primary. Could this be checked please? thanks and best wishesAndrea
HiI have checked and my mobile is connecting to the VM wifi. I also logged out and back into the app. Unfortunately it has not made a diffference,thanks and best wishes Andrea
Thanks Paul,it tried that and it made no difference, I am getting the same error message (attached). Please could my account details on file be checked? The o2 app also told me I was not the primary account holder so I wondering if I am somehow liste...
Hi JoeIt is two separate problems so if you are able to assist me I would appreciate it - it might be simpler to keep them separate as I think the underlying problems are most likely different,thanks and best wishesAndrea
