Don’t trade up your phone with Virgin they never send the monies owed despite promising and. None of the team understands the process
[MOD EDIT: Subject title changed for clarity]
Still waiting for the refund which livewize sent to virgin on the 12th oct despite speaking for 5 hours on the 20tn and again on the 27th still noone has confirmed payment has been sent my complaint ref no is [MOD EDIT: Personal details]
