They’ve told me it’s cos I’ve had an account in the past. their system can’t cope with a closed account and a new account having the same email address. they asked me for an alternative email for the new account which I’ve given. But that was about 2...
I’ve gone back to your colleague already and am awaiting another solution to this mess. Clearlyim not the first person tho have had this problem so there must be a known solution. I don’t get why it’s taking to long to sort out.
You were right. I was told it’s be resolved today and surprise surprise it isn’t !! it can’t be this hard to wipe and old account of my email address to allow me to set up a new account!! dreadful service.
Have you had a VM account before?if so this could be the cause. The system can’t cope with 2 accounts with the same email address. Im now waiting for their IT team to delete the email from the closed account so I can now reuse it on a new account. H...
