Virgin Media Virgin Media Community

Preciousuk · 03-01-2023

I wonder if anyone can help. I have a large Victorian terrace. I’ve had VM since 2015. I have a VM 3 hub. The problem is that over time the WiFi in the house deteriorates to the upstairs and kitchen making working from home very difficult. If I reboo...

Preciousuk · 17-10-2022

Hi, can anyone help. Over the last couple of weeks I’ve noticed that when I’m watching TV the sound drops for a second or two. It’s really random, sometimes I watch a program and it’s fine and sometimes it’s every couple of minutes. I have experience...

Preciousuk · 11-01-2023

I have the logs just got to work out how to post them as they exceed 20000 characters

Preciousuk · 04-01-2023

Thanks will do

Preciousuk · 18-10-2022

I’m glad it’s not just me. I’ve been quite frustrated by all this but I was really pleased by the support from the community. I was dreading calling the customer support about it.

Preciousuk · 18-10-2022

It’s early days and I haven’t had any sound loss so far. I have got another problem though - watching GBBO and I’ve had the picture stutter 4 times. could this be related to the original problem?

Preciousuk · 17-10-2022

Thank you. I’ve made the change so I’ll see if that fixes the problem.sorry about the wrong group

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Degradation of Wi-Fi over time

Intermittent loss of sound

Re: Degradation of Wi-Fi over time

Re: Degradation of Wi-Fi over time

Re: Intermittent loss of sound

Re: Intermittent loss of sound

Re: Intermittent loss of sound