I think a V6, came home tonight and it is in a loop trying to set up the TV channels.Trying to ring Virgin but can't get past their automated call handling

Hi EveryoneEverytime we turn on the TV we get the Error Code CS9006. Essentially there is no external connectivity for the TV, Apps don't work, no TV Guide etc etcWe have changed the cable between the router and TV box twice. Have restarted both devi...