glen45hk
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Re: How To Cancel Virgin Media
My service terminated on 23/06/2024 and my refund isn't due until 07/08/2024. They got 30 days notice to terminate and they took money for a service they cannot deliver. There are no pending charges to warrant holding money and their equipment has already been returned to them. (Confirmed by Yodel tracking) This is a Rip-Off and Virgin Media knows it's a Rip-Off. They can dance around the wording on their website all they like. People thinking about signing up with Virgin should know their money will be held after they leave for around 45 days after disconnection. Also why are refunds sent by cheque. What's wrong with returning money to the original funding source. I thought money laundering rules required this. I'll be pleased to see the back of Virgin Media. Best of luck to others.558Views2likes0CommentsRe: How To Cancel Virgin Media
Thanks for posting this @PieJesu, I'm about to cancel my account after 12 Years. The Ofcom link is also helpful. I hope you get your advance payment back quickly. I understand that pending charges can take time to reach billing, and the vendor may want to hold some money against that. However, if there are no services on an account which could generate pending charges, I'd expect advance payments to be refunded quickly. My account has broadband and a phone line which is never used, so I'll be keen to see how long things take to 'finalise' All the best to everyone struggling with this stuff which is made much more challenging than it need be.1.4KViews0likes9Comments