petejigsaw
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Re: Contract ended, can't get to speak to someone sensible to discuss new contract
None - I simply get this page (www.virginmedia.com/support/help/change-my-package/error) when I click 'Explore your renewal deal' or click the link in the text sent to me having called 0345 454 1111.737Views0likes0CommentsContract ended, can't get to speak to someone sensible to discuss new contract
My contract has now expired so I called to discuss renewal options before cancelling. After waiting for the offshore operator to find out what offers they had for me, I was transferred to a UK operator, but he couldn't hear me and then the line went dead......! I rather expected that he'd have my mobile number from my account and call me back, but nothing! How can I get to talk to someone in the UK to find out it VM want my business again? I have tried getting renewal options sent to me by text, but the link goes to a 'we can't help you with this - chat now'. But guess what, the WhatsApp chat option doesn't work either!!!!!! This is ridiculous - either VM want to keep customers or they are happy to see them head off..... Can anyone give me some way to speak to a UK person ASAP? TIA780Views0likes4Comments