Same issue for me. Can't believe almost 2 months on issue Virgin has not fixed. Have tried chrome and edge browsers both on mobile. I have no options so now unable to access my account.  

Our 18 month term ended and we got a large bill in August.So I called up and agreed a new contract. I have the email from virgin on 5th sept with the changes saying a new monthly cost of £69. We received a new remote and updated the box to virgin 360...