Tonywall99
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Trying to cancel TV package has left my 92 year old mother in tears
My brother died just before Christmas. He lived with my 92 year old mother. Since then she has been trying to cancel his TV package which she cannot use. Repeated WhatsApp conversations with bots have resulted in the situation getting totally confused. The contract is now in her name. Rather than the phone line only package she requested she appears to have been given a TV Maxit package. It appears to be impossible to speak to a human at Virgin. We are at our wits end trying to sort out this mess. We have tried Virgin bereavement services who have zero empathy and offer no practical solutions. Any ideas where we can go next to escalate this? Mum just wants to walk away from Virgin, however as she has a Care line alarm we cannot just cut off the phone line.Solved504Views0likes2Comments