I don't mean to be disrespectful but if you actually had a handle on the issues you see would see I would say near on 50 interactions trying to get somewhere so I'm confident that you should know and i shouldn't have to repeat myself yet againI'll be...

 Hi have not heard anything.  I was informed 7-10 days.  It has gone past that. Please can you progress today. Thank you 

Hi, Thank you for coming back to me.  Please can you ask them to come back to me by tomorrow. This is now the third IT ticket. Which I am continually chasing.  If i don't have full access to both my account and Virgin go tomorrow,  I will be adding t...

Hello,  Please can I have an update on the IT ticket to allow me to update my profile information and for me to access my virgin tv go app ?Thank you  Tracy Christian 

Thank you. Please can you confirm when this will be addressed within the 7-10 days before I need to escalate this.