Community FAQ
Louise515
On our wavelength
since ‎31-08-2022
‎11-10-2023

User Statistics

  • 42 Posts
  • 0 Answers
  • 5 Kudos Given
  • 1 Kudos Received

User Activity

Moving home - destination question

16-09-2023
HiI'm going to be moving soon but staying local. I have fibre broadband only and want to have that installed at the new address (a second floor rented flat (housing association)). Apparently, it is available but isn't currently installed in the new f...

VM thinks I left!

14-10-2022
@Tom_W1I've received emails from Virgin Media/Medallia "Sorry to hear you decided to leave" and "Thank you for returning your equipment" - both of which are incorrect nonsense. Such communications just cause me concern, anxiety and stress. Why does V...

Automatic Contract Renewal

12-09-2022
HiI'm used to having my broadband-only contract automatically renewed annually, but this year VM has apparently given me a new contract (via the post) and which is now for 18 months. How has that happened? I'm concerned because I'm likely to have to ...

Contact Number Change

31-08-2022
How do I change the contact phone number in My Virgin Media? The desktop web page won't let me... 

Can't change contact number

31-08-2022
The My Virgin Media web page won't let me change my contact number or access virgin email via the desktop web page 
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