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since ‎11-08-2022

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Does anyone know how to cancel gadget support? Signed up to it to get my internet fixed it didn't work and got a new router eventually but now I've been charged for the support? Virgin says if it wasn't fixed in 7 days I wouldn't be charged? 
Got a new hub today for my upgrade  its the hub 4, and now the xbox won't connect to it? I have tried turning them both off and on again. Prior to the upgrade it was working perfectly.