Virgin Media Virgin Media Community

Whalley85 · 02-08-2022

I am on the virgin media connect app with the hub3 and previously been able to pause devices but now not able to do it. Tried re installing the app and re boot of the hub. Iv just un paused one so that works but when I try to pause one it just spins ...

Whalley85 · 30-09-2022

Well if we are in an only 4% surly it will be the hubs so how about sending another hub 3 to try if that solves the issue if not send us a hub 5 to see if that sorts it?Because as you can understand an explanation thar we are in a tiny minority but s...

Whalley85 · 28-09-2022

AkuraExactly as I predicted a message with no substance apologising, again how long do we have to wait? Estimated time frame? If the timeframe is to long and not up to standards expected from your customer service , what is the alternative that you a...

Whalley85 · 26-09-2022

Hi Megan With all due respect that is not answering the questions regarding the issue. It is another copy and paste response with no substance of what is being done what so ever. Also it is not all you can do asking us for our patience as you keep re...

Whalley85 · 18-09-2022

To many of us having this problem. @ VM what are you going to do about it????.Upgrade us to a hub that works at no cost! ignoring us and just telling us that you are working on a known issue doesn't cut it any more its a joke I knows hub 5 works as...

Whalley85 · 11-09-2022

And how much extra does this cost? I think its unacceptable and maybe this is why there is no urgency to resolve the issue. A hub 5 should be issued as a matter or good customer service and no need to upgrade to 1g. My thoughts on the situation now i...

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