LX93
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Re: Hub 5: Our first ever WiFi 6 broadband router
So i phoned faults line again as per the request of the complaints team to find out about status of the Hub5 order. Spoke to a great agent. Very nice & understanding. He chased it up with his manager & after a 10 min wait, the manager has now changed my technician appointment tomorrow to a straight hub swap to a Hub5 in hopes that fixes the ongoing issues. Once again though even the agent complained about the Hub4 & the unreliability. So we’ll see what happens tomorrow but hopefully it’s all sorted. Shouldn’t have took this long however for myself or others.2.2KViews2likes0CommentsRe: Hub 5: Our first ever WiFi 6 broadband router
Hopefully the technician swaps out this 3rd faulty Hub4 tomorrow for a Hub5. I made a complaint yesterday & heard back today only to hear back that I supposedly have a Hub5 order active. I haven’t had any confirmation but have had two declines in the past. I’m guessing this is the third attempt but this was in August so i should have heard something by now. The whole situation is still ridiculous.2.3KViews1like0CommentsRe: Hub 5: Our first ever WiFi 6 broadband router
@Deryk i had issues with my 2nd hub4 around 2-3 weeks ago. got a technician out, despite having invite email for hub5 & call centre bloke putting a note down about that, the technician replaced it with another hub4, only one he had left in the van which i was suspicious about, while complaining he hasn’t had any hub4 stock for a while. was right to be suspicious as the 3rd hub4 is having the exact same issues that the OG & replacement hub4 had. so now have another technician appointment, more disrupted service & if they swap it again, probably another hub4 despite me asking for a hub5 (& being invited) after constant failures (& issues with each one in modem mode with a 3rd party router) & the fact if i just stuck with my normal service & upgraded to Gig1 now, they’ve been giving me a hub5 as standard.2.6KViews0likes0CommentsRe: Hub 5: Our first ever WiFi 6 broadband router
So my second Hub4 decided to die. Phoned virgin. Got a decent tech guy who confirmed it was dead his end & sending a technician out. Asked about the Hub5 & the debacle about being invited & then declined. While he couldn’t order me one, he did see that i still had a outstanding order & he didn’t understand why it was being declined. So he’s made a note of the technician to see if he would install one seeing as i’ve had a invite & this is the second Hub4 to fail within 8 months of my contract. So we’ll see what happens on Monday but he did say there were still issues with wifi pods (doesn’t concern me) but as to issues with Gig1, he didn’t seem that concerned. It sounded more like the Gig1 issues are linked to pods as they think you’ll automatically use them since you’re entitled to them, that seemed to be his understanding.1.4KViews1like0CommentsRe: Hub 5: Our first ever WiFi 6 broadband router
Second application has been declined. Same response as first decline. Absolute nonsense. Sends a email invite & won’t let you on the trial. Engineer i know who works for Virgin is baffled by the Hub5 Trial situation. Even he can’t seem to get a definitive answer from his bosses.1.2KViews0likes0CommentsRe: Hub 5: Our first ever WiFi 6 broadband router
@Kei_M except there’s a issue with invite emails. I received one, applied, was declined. so unless there is someone sending out spam but the link is legitimate, the system is still flawed. i believe there was another individual on here who had the same issue.2.2KViews2likes0CommentsRe: Hub 5: Our first ever WiFi 6 broadband router
They definitely don’t have a clue. Received a email about the Hub5 aswell but was declined earlier with the nonsense about account features that don’t work with the Hub5. So why even send a invite email in the first place. I’ve just applied again & will phone if declined once more.1KViews0likes0Comments