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since ‎29-07-2022

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I am unable to login to my account to update my bank details for payments I can't call due to speech problems 
Last night I paid off my contract to get a Samsung galaxy s22 ultra the money came out of my bank but havent received a email to confirm. I hope it coming because I paid 992 pounds 
I would like to update my bank card payment on my account but find how to do that.
I can't sign the pre contract credit document because of human verification What can I do?